Once you connect your Zendesk Support account with Lang.ai, you will be able to use your existing tags to update your new tickets

When the option Enable tickets tagging is active, your new tickets will be tagged based on the ones you have configured in Lang.ai. When this happens, you can leverage the power of the Zendesk triggers in order to configure an automation, like assigning that ticket to a team or changing its priority. Learn more on how to create Zendesk triggers.