You can connect Lang.ai with any platform by using the API so that you can add tags in real time tickets or calls. If you are using Zendesk, please read this section to tag real time tickets in Zendesk. If you connected Salesforce, check this collection of articles.
The API returns the analysis for a given text. This analysis includes the Concepts and the matched tags.
This is an example of the API response:
"specific concepts": ,
Check the API documentation for more information.