It takes less than 2 minutes to connect Zendesk to Lang.ai. Follow the three steps.

  1. Log into your Lang.ai account as an admin user
  2. Go to Admin > Integrations and click on "Add Integration" in the Zendesk Support block.

 3. Enter the 3 following information:

-Your Zendesk subdomain (e.g. yourcompany.zendesk.com)
-Your Zendesk login email
-A generated Zendesk API token

You can generate a Zendesk API token in Settings > Channels > API > Token Access.This token will be used to retrieve your Zendesk tickets when creating a classifier.

Did this answer your question?