Our pricing scales based on the number of workflows you create and the number of tickets you are processing. A workflow should be related to the way you want to analyze your data based on your team organization.
For instance if you are a marketplace like a mobility company you may have two workflows for customer service (drivers and users). Normally each of the workflows will have its own tags in Zendesk.
Our pricing is meant to be scalable as your organization grows. Our core goal is making your organization more efficient to scale. We've seen that our product starts making sense economically for customer service organizations with about 5000 tickets+calls/month and/or about 5 agents.
Contact us for more information about our detailed pricing (you can also click in the messenger icon from the bottom right).