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Build your first tags
Building your tags from scratch
Building your tags from scratch

Look for tags navigating Lang initial discovery

Updated over a week ago

You either haven't yet defined your tagging system or you want a fresh start without looking for things that you have in mind. The goal of the "Review" section is to help you start from scratch.

  • Click on "Review", the graph on top shows the top Intents generated based on your historical data. Intents are grouped in clusters based on similarity. The table below replicates the graph.

  • By clicking on the big bubbles or clusters in the graph, you can zoom in and dive into more detail. In the table, you can do the same by clicking on the arrows on the left; the arrows will expand each Intent to help you drill down.

  • Navigate the graph or the table until you see an Intent that catches your attention. In the graph, if you click on that bubble, there is a panel on the left that will take you to the tickets/documents when you click on "see documents". (In the table, the idea is the same but you have to click on the number of comments). Afterwards, you'll be redirected to the Search section.

  • If the Intent is valid in the search section, you can click on "add to tag" and "new tag" or add it to an existing tag.

  • Repeat this process until you've added all of the relevant Intents for the tag. You can filter the Review section on the top with the "documents with no tags" filter to focus on the Intents that haven't been used.

  • You can click on a tag in the tag sidebar to see which exact tickets/documents are being tagged.

  • If there is an Intent that is not relevant at all, you may click "hide" to permanently delete it from your system to make your search easier.

*Keep in mind the Intents you are navigating don’t represent complex logical rules, so, you may need to combine them to build relevant tags. Click here to read more.

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