You can automate your cases tagging process with Lang.ai. This way you can focus on optimizing your automation, like assigning the cases to the right teams depending on how it was automatically tagged.

Once you connect your Salesforce account with Lang.ai, you will be able to use your existing tags to classify your new tickets.

In Setup > Integrations, when the option Enable tickets tagging is active, your new cases will be tagged based on the ones you have configured in your project.

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