# Lang.ai Help Center

> Advice and answers from the Lang.ai Team

## Snowflake AI agents

- [AI Agents Launch Guide](http://help.lang.ai/en/articles/11458138-ai-agents-launch-guide.md): A guide for data analysts to install Lang.ai, prepare data, and create their first AI agent
- [Install the Native App via UI](http://help.lang.ai/en/articles/9813162-install-the-native-app-via-ui.md): This guide shows how to install Lang's Native App via the user interface
- [Install the Native App with an SQL script](http://help.lang.ai/en/articles/9813363-install-the-native-app-with-an-sql-script.md): This guide shows how to install the Lang's Native App manually
- [Enable Cross-Region Inference for Latest AI Models](http://help.lang.ai/en/articles/12117288-enable-cross-region-inference-for-latest-ai-models.md): Access the latest AI models in Lang.ai agents
- [Setting up user access](http://help.lang.ai/en/articles/10102462-setting-up-user-access.md): Configure user roles and permissions for your Lang.ai app
- [Granting table access to your AI Agent](http://help.lang.ai/en/articles/9914672-granting-table-access-to-your-ai-agent.md): Enable your AI Agents to analyze customer data by connecting your Snowflake tables
- [Creating your first AI Agent](http://help.lang.ai/en/articles/9641461-creating-your-first-ai-agent.md): Follow these steps to create your first AI agent
- [Connecting the Slack integration](http://help.lang.ai/en/articles/9950927-connecting-the-slack-integration.md): Bring transparency by sending real-time insights directly to your team
- [Sharing feedback on AI Agent insights](http://help.lang.ai/en/articles/10033992-sharing-feedback-on-ai-agent-insights.md): Learn how to help improve your AI agent's insights
- [Enabling event and logs sharing with Lang.ai](http://help.lang.ai/en/articles/10034213-enabling-event-and-logs-sharing-with-lang-ai.md): Enable support features for your Lang.ai app
- [Adding Segments to Gain Deeper Customer Insights](http://help.lang.ai/en/articles/11378613-adding-segments-to-gain-deeper-customer-insights.md): Segment your data to uncover the 'who' behind the 'what'
- [Understanding the Highlights Report](http://help.lang.ai/en/articles/11477529-understanding-the-highlights-report.md): Identify the most significant changes and trends in your customer feedback
- [Setting up Email Reports](http://help.lang.ai/en/articles/11830051-setting-up-email-reports.md): Set up secure email notifications for your AI agent insights
- [Using Email Reports](http://help.lang.ai/en/articles/11892784-using-email-reports.md): Configure weekly email reports to automatically share agent insights with your team
- [Troubleshooting Agent Creation Issues](http://help.lang.ai/en/articles/9827326-troubleshooting-agent-creation-issues.md): A guide to quickly diagnose and resolve AI agent setup problems
- [Troubleshooting Missing Data in Lang.ai](http://help.lang.ai/en/articles/11378761-troubleshooting-missing-data-in-lang-ai.md): Why your data isn't showing up and how to fix it
- [Pricing and Billing](http://help.lang.ai/en/articles/11173260-pricing-and-billing.md): Understanding Lang.ai costs and payment structure

## Lang for CX

- [What types of text does Lang analyze in Zendesk?](http://help.lang.ai/en/articles/6029644-what-types-of-text-does-lang-analyze-in-zendesk.md): The free-text Lang analyzes for smart tagging
- [What are the Lang.ai User Roles?](http://help.lang.ai/en/articles/6142848-what-are-the-lang-ai-user-roles.md): The definition and permissions for each Lang.ai user role
- [How does Lang.ai work?](http://help.lang.ai/en/articles/2694409-how-does-lang-ai-work.md): Automated smart tags to structure each support ticket
- [What are the benefits of automatically tagging your data?](http://help.lang.ai/en/articles/3272921-what-are-the-benefits-of-automatically-tagging-your-data.md): When and why is Lang.ai useful
- [Activity Peaks](http://help.lang.ai/en/articles/6885250-activity-peaks.md): What are Activity Peaks and how does it work
- [Using Pins to Organize Projects](http://help.lang.ai/en/articles/6020702-using-pins-to-organize-projects.md): How to pin your favorite projects
- [Using Teams to Organize Projects](http://help.lang.ai/en/articles/5837451-using-teams-to-organize-projects.md): How to associate specific projects to different teams
- [Using Metadata in Lang.ai](http://help.lang.ai/en/articles/5830918-using-metadata-in-lang-ai.md): How to use metadata as filters
- [Creating and using global projects](http://help.lang.ai/en/articles/4733626-creating-and-using-global-projects.md): How to re-use tags across projects for speed and consistency
- [Creating projects and uploading datasets](http://help.lang.ai/en/articles/2694436-creating-projects-and-uploading-datasets.md): How to start from your historical data and take advantage of your tagging
- [Connecting with Zendesk Support](http://help.lang.ai/en/articles/3064397-connecting-with-zendesk-support.md): Create a project based on your Zendesk tickets
- [Connecting with Salesforce Service Cloud](http://help.lang.ai/en/articles/5720505-connecting-with-salesforce-service-cloud.md): Create a project based on your Salesforce cases
- [How do stopwords work?](http://help.lang.ai/en/articles/4519445-how-do-stopwords-work.md): Understand what is a stopword and how they can be used
- [Datasets FAQ](http://help.lang.ai/en/articles/4477339-datasets-faq.md): Frequently Answered Questions about datasets
- [Using Automations](http://help.lang.ai/en/articles/5837457-using-automations.md): How to use automations for real-time tagging
- [Using Tags](http://help.lang.ai/en/articles/3175538-using-tags.md): Tags are a flexible tool to categorize data and create automations
- [Using Draft Tags](http://help.lang.ai/en/articles/5046690-using-draft-tags.md): Test your tags before applying them live
- [Filtering irrelevant topics](http://help.lang.ai/en/articles/2694468-filtering-irrelevant-topics.md): Remove the topics that are not relevant for you
- [Building tags with Prompts](http://help.lang.ai/en/articles/8671565-building-tags-with-prompts.md)
- [Using Tags for any data in real time](http://help.lang.ai/en/articles/3273013-using-tags-for-any-data-in-real-time.md): Tag via API in real time
- [Using the API](http://help.lang.ai/en/articles/2723813-using-the-api.md): Technical details of our API to classify any data in real time
- [Sharing the Dashboard](http://help.lang.ai/en/articles/5837333-sharing-the-dashboard.md): Ways to share tagged data with others
- [Creating a Custom Dashboard](http://help.lang.ai/en/articles/5837400-creating-a-custom-dashboard.md): How to customize the dashboard
- [Getting started with Dashboards](http://help.lang.ai/en/articles/2724433-getting-started-with-dashboards.md): A way to visualize tagged data with your own KPIs
- [Resetting Passwords](http://help.lang.ai/en/articles/6142813-resetting-passwords.md): How to reset a password in Lang.ai
- [OneLogin SSO Configuration Guide](http://help.lang.ai/en/articles/5721276-onelogin-sso-configuration-guide.md): Start using OneLogin to login securely into Lang.ai
- [Okta SSO Configuration Guide](http://help.lang.ai/en/articles/6186512-okta-sso-configuration-guide.md): Start using Okta to login securely into Lang.ai
- [Google Workspace SSO Configuration Guide](http://help.lang.ai/en/articles/6632127-google-workspace-sso-configuration-guide.md): Start using Google to login securely into Lang.ai
- [Understanding the Classifier](http://help.lang.ai/en/articles/6029656-understanding-the-classifier.md): Features of the Classifier explained
- [Discover](http://help.lang.ai/en/articles/6538918-discover.md): What is Discover and how does it work
- [Building your first tag](http://help.lang.ai/en/articles/3631301-building-your-first-tag.md): Ways to build your first tag in Lang.ai
- [Replicating a tag in Lang.ai](http://help.lang.ai/en/articles/3631344-replicating-a-tag-in-lang-ai.md): Build a tag by making a replica of an existing manual tag
- [Building your tags from scratch](http://help.lang.ai/en/articles/3631386-building-your-tags-from-scratch.md): Look for tags navigating Lang initial discovery
- [Building a tag based on a topic](http://help.lang.ai/en/articles/3631394-building-a-tag-based-on-a-topic.md): Build a tag based on the specific Intent you have in mind
- [Using logical rules to build tags](http://help.lang.ai/en/articles/3631441-using-logical-rules-to-build-tags.md): Use AND and BUT to combine Intents and to make your tags more precise
- [Adding the Zendesk Support integration](http://help.lang.ai/en/articles/3273087-adding-the-zendesk-support-integration.md): It takes less that two minutes to connect it
- [Importing your Zendesk tickets](http://help.lang.ai/en/articles/3273093-importing-your-zendesk-tickets.md): Create your project based on your support tickets
- [Tagging new tickets in real-time directly in Zendesk](http://help.lang.ai/en/articles/3273103-tagging-new-tickets-in-real-time-directly-in-zendesk.md): Enable a whole set of automations by tagging your tickets
- [How are Zendesk tickets updated?](http://help.lang.ai/en/articles/5373872-how-are-zendesk-tickets-updated.md): How to tell if a ticket was modified by Lang.ai
- [Why should you integrate Lang.ai with Zendesk?](http://help.lang.ai/en/articles/3273074-why-should-you-integrate-lang-ai-with-zendesk.md): The problem we are solving
- [What makes Lang.ai easy to use and different?](http://help.lang.ai/en/articles/3273079-what-makes-lang-ai-easy-to-use-and-different.md): Personalization that doesn't require technical knowledge
- [What are the customer support problems that Lang.ai solves?](http://help.lang.ai/en/articles/3273125-what-are-the-customer-support-problems-that-lang-ai-solves.md): Examples of customer support use cases
- [How to connect to another platform](http://help.lang.ai/en/articles/3273185-how-to-connect-to-another-platform.md): What to do for other integrations
- [Connecting the Salesforce Service Cloud integration](http://help.lang.ai/en/articles/5717728-connecting-the-salesforce-service-cloud-integration.md): It takes less than two minutes to connect Salesforce Service Cloud to Lang.ai
- [Importing your Salesforce cases](http://help.lang.ai/en/articles/5717785-importing-your-salesforce-cases.md): Create a project based on your cases
- [Tagging new cases in real-time directly in Salesforce](http://help.lang.ai/en/articles/5720360-tagging-new-cases-in-real-time-directly-in-salesforce.md): Enable a whole set of automations by tagging your cases
- [How are Salesforce cases updated?](http://help.lang.ai/en/articles/5720389-how-are-salesforce-cases-updated.md): How to update Salesforce cases
- [Enabling Open AI Features](http://help.lang.ai/en/articles/8182013-enabling-open-ai-features.md)
- [How are you able to generalize language?](http://help.lang.ai/en/articles/2723763-how-are-you-able-to-generalize-language.md)
- [Does the algorithm learn? Can it be trained?](http://help.lang.ai/en/articles/2723751-does-the-algorithm-learn-can-it-be-trained.md)
- [What’s the difference against supervised approaches?](http://help.lang.ai/en/articles/2694317-what-s-the-difference-against-supervised-approaches.md)
- [What’s the difference with topic modeling unsupervised approaches?](http://help.lang.ai/en/articles/2694333-what-s-the-difference-with-topic-modeling-unsupervised-approaches.md)
- [What are your precision & recall metrics](http://help.lang.ai/en/articles/2723746-what-are-your-precision-recall-metrics.md)
- [Do you use any external knowledge?](http://help.lang.ai/en/articles/2723745-do-you-use-any-external-knowledge.md)
- [How do you create a classifier? Is it real time?](http://help.lang.ai/en/articles/2723727-how-do-you-create-a-classifier-is-it-real-time.md)
- [Is it 100% unsupervised?](http://help.lang.ai/en/articles/2723744-is-it-100-unsupervised.md)
- [Can I add stopwords?](http://help.lang.ai/en/articles/2725038-can-i-add-stopwords.md)
- [Intents](http://help.lang.ai/en/articles/2694340-intents.md): Understand what Intents are and how they are generated
- [How can the technology be language-agnostic?](http://help.lang.ai/en/articles/2723758-how-can-the-technology-be-language-agnostic.md)
- [Are you able merge Intents from different languages?](http://help.lang.ai/en/articles/2723766-are-you-able-merge-intents-from-different-languages.md)
- [Do you provide sentiment classification?](http://help.lang.ai/en/articles/2723768-do-you-provide-sentiment-classification.md)
- [Which industries does the algorithm work with?](http://help.lang.ai/en/articles/2723773-which-industries-does-the-algorithm-work-with.md)
- [Security Standards](http://help.lang.ai/en/articles/5373854-security-standards.md): Our Commitment to Security and Transparency
- [Multi-Factor Authentication](http://help.lang.ai/en/articles/6010316-multi-factor-authentication.md): What is MFA and how to enable it
- [How does Lang.ai pricing work?](http://help.lang.ai/en/articles/2694627-how-does-lang-ai-pricing-work.md)
- [What are Lang.ai's terms of service?](http://help.lang.ai/en/articles/2694613-what-are-lang-ai-s-terms-of-service.md)
- [What is Lang.ai's privacy policy?](http://help.lang.ai/en/articles/2694623-what-is-lang-ai-s-privacy-policy.md)
- [Can I delete my data?](http://help.lang.ai/en/articles/2725051-can-i-delete-my-data.md)
- [Where is the data stored?](http://help.lang.ai/en/articles/2725044-where-is-the-data-stored.md)
- [Getting started with Lang.ai Enterprise](http://help.lang.ai/en/articles/2702849-getting-started-with-lang-ai-enterprise.md): What it is and how you can start using it
- [Enterprise Installation Guide](http://help.lang.ai/en/articles/2723562-enterprise-installation-guide.md): Deploy Lang.ai in your private environment
- [GDPR - List of Sub-processors](http://help.lang.ai/en/articles/6229315-gdpr-list-of-sub-processors.md): List of Sub-processors used to provide our services.
- [Is it 100% unsupervised?](http://help.lang.ai/en/articles/7000147-is-it-100-unsupervised.md)
- [How do you create a classifier? Is it real time?](http://help.lang.ai/en/articles/7000146-how-do-you-create-a-classifier-is-it-real-time.md)
- [Do you use any external knowledge?](http://help.lang.ai/en/articles/7000145-do-you-use-any-external-knowledge.md)
- [What are your precision & recall metrics?](http://help.lang.ai/en/articles/7000144-what-are-your-precision-recall-metrics.md)
- [What’s the difference with topic modeling unsupervised approaches?](http://help.lang.ai/en/articles/7000143-what-s-the-difference-with-topic-modeling-unsupervised-approaches.md)
- [Does the algorithm learn? Can it be trained?](http://help.lang.ai/en/articles/7000140-does-the-algorithm-learn-can-it-be-trained.md)
- [Intents](http://help.lang.ai/en/articles/7000138-intents.md)
- [Filtering irrelevant topics](http://help.lang.ai/en/articles/7000149-filtering-irrelevant-topics.md)
- [Understanding the Review Tab](http://help.lang.ai/en/articles/7000148-understanding-the-review-tab.md)
- [Creating projects and uploading datasets](http://help.lang.ai/en/articles/7000152-creating-projects-and-uploading-datasets.md)
- [Creating and using global projects](http://help.lang.ai/en/articles/7000151-creating-and-using-global-projects.md)
- [Using Tags](http://help.lang.ai/en/articles/7000166-using-tags.md)
- [Building your first tag](http://help.lang.ai/en/articles/7000165-building-your-first-tag.md)
- [Replicating a tag in Lang.ai](http://help.lang.ai/en/articles/7000164-replicating-a-tag-in-lang-ai.md)
- [Building your tags from scratch](http://help.lang.ai/en/articles/7000163-building-your-tags-from-scratch.md)
- [Building a tag based on a topic](http://help.lang.ai/en/articles/7000162-building-a-tag-based-on-a-topic.md)
- [Using logical rules to build tags](http://help.lang.ai/en/articles/7000161-using-logical-rules-to-build-tags.md)
- [Using Tags for any data in real time](http://help.lang.ai/en/articles/7000159-using-tags-for-any-data-in-real-time.md)
- [Building Tags Using Keywords](http://help.lang.ai/en/articles/7000157-building-tags-using-keywords.md)
- [Increasing Tag Coverage](http://help.lang.ai/en/articles/7000156-increasing-tag-coverage.md)
- [Troubleshooting Tags](http://help.lang.ai/en/articles/7000153-troubleshooting-tags.md)
- [Getting started with Dashboards](http://help.lang.ai/en/articles/7000175-getting-started-with-dashboards.md)
- [Discover](http://help.lang.ai/en/articles/7000178-discover.md)
- [Importing your Salesforce cases](http://help.lang.ai/en/articles/7000185-importing-your-salesforce-cases.md)
- [Using the API](http://help.lang.ai/en/articles/7000188-using-the-api.md)
- [Getting started with Lang.ai Enterprise](http://help.lang.ai/en/articles/7000191-getting-started-with-lang-ai-enterprise.md)
- [Enterprise Installation Guide](http://help.lang.ai/en/articles/7000190-enterprise-installation-guide.md)
- [How do stopwords work?](http://help.lang.ai/en/articles/7000205-how-do-stopwords-work.md)
- [Are you able merge Intents from different languages?](http://help.lang.ai/en/articles/7000202-are-you-able-merge-intents-from-different-languages.md)
- [Do you provide sentiment classification?](http://help.lang.ai/en/articles/7000201-do-you-provide-sentiment-classification.md)