Pricing questions
How does the pricing work?
Our pricing is based on the number of rows processed per AI agent each month. We offer volume-based discounts that automatically apply as your usage increases, making our service more cost-effective as you scale. Each new agent comes with a 2-week free trial period, regardless of the number of rows processed. After the trial period, pricing is based on the number of rows processed.
If you are looking to run a free POC and need custom pricing, get in touch with our team.
How is the cost calculated?
Costs are calculated using:
The total number of rows processed
The Snowflake computation resources required to process your data
Our pricing follows these two tiers:
First 5,000 rows/month: $0.30 per row
Over 5,000 rows/month: $0.25 per row
Regarding Snowflake infrastructure costs: These are additional charges billed directly by Snowflake for the compute pools, data warehouse, and queries required to process your data. You can monitor these costs using this Snowflake built-in view.
For volumes exceeding 25,000 rows, please contact us for custom pricing.
How do tiered discounts work?
Discounts are applied automatically based on your total monthly rows volume. For example, once you've processed 5,000 rows, the next ones will be billed at the lower rate of $0.25 each.
Pricing is applied per agent. Each agent's usage is calculated separately, not aggregated across all agents. Tiered discounts apply to individual agents based on their specific usage.
What counts as a "row"?
A row is any record processed by our AI agents, regardless of size or format. This could include customer feedback entries, support tickets, chat logs, or any other data you analyze.
Can I try an agent before committing?
Yes! Each new agent includes a 2-week free trial period, during which you can process any number of rows at no cost. After the trial period ends, standard pricing applies. One-time agents that don't process new data after the initial analysis remain free. Snowflake infrastructure costs still apply throughout.
What's the cost range for an agent?
Costs vary based on rows processed. The first 2 weeks for any agent are free. After that, costs vary based on rows processed.
As a rough guideline:
One-time analysis: Free
Small datasets (5,000 rows): $1,500
Medium datasets (20,000 rows): $5,250
Large datasets (100,000+ rows): Custom pricing.
We recommend getting in touch with our team for a POC and custom pricing.
Is there a way to control or limit costs?
Since costs are based on rows, you can:
Filter your data to include only the most relevant content to analyze
Focus on specific time periods rather than processing your entire historical data
We plan to add cost management features including consumption limits and detailed usage analytics. You can use this Snowflake built-in view to monitor the associated credits usage from our native app.
Can you provide an example of how the pricing works?
Example:
A company uses three agents in one month:
Agent A is a new agent in its 2-week trial period, processes 800 rows = $0 (Free trial period)
Agent B processes 3,000 rows (outside 2-week trial period) = $900 (3,000 × $0.30)
Agent C processes 7,000 rows (outside 2-week trial period) = $2,000
First 5,000 rows × $0.30 = $1,500
Next 2,000 rows × $0.25 = $500
Total monthly Lang.ai cost: $2,900 (plus applicable Snowflake infrastructure costs)
What if I run multiple agents with a small row volume?
All agents are completely free during their first 2 weeks, regardless of how many rows they process. After the 2-week trial period, you'll be charged based on our standard pricing tiers for any rows processed. One-time agents that don't process new data after the initial analysis remain free. You will still need to pay Snowflake storage and compute costs in all cases.
Can I process the same row multiple times?
Yes. Each time a row is processed by an agent counts toward your monthly total, even if it's the same row being analyzed repeatedly (for example, weekly processing of the same content).
Billing Questions
How is my monthly bill calculated?
At the end of each month, we calculate the total number of rows processed by each agent. Volume discounts are automatically applied based on your usage tiers, and you receive one simple consolidated bill.
When and how will I be billed?
Billing occurs monthly, one month in arrears. You'll only be charged for rows processed during the previous month.
Lang.ai charges and Snowflake infrastructure costs are billed separately. You'll pay both charges through your Snowflake account. Lang.ai charges will appear for the rows processed, while Snowflake will bill you directly for the computation resources used.
Is there a minimum commitment or platform fee?
No. There are no minimum commitments, install fees, or platform charges. You only pay for the rows you process after the 2-week free trial period for each agent. Take into account that Snowflake storage and compute will be charged.
Technical Questions
Is there an SLA for the service?
Since Lang.ai runs entirely within your Snowflake instance, performance and availability depend on your Snowflake configuration. There is no separate SLA from Lang.ai, as the application operates within your existing Snowflake environment.
Updates to the Lang.ai application are deployed through Snowflake's native app framework and don't require additional configuration from customers.
What about data retention and security?
All data processing occurs within your Snowflake environment. Lang.ai doesn't store your data outside of your Snowflake instance, so your existing data security and retention policies apply.