Lang.ai helps customer supports solve the following cases:
Your agents are manually reading tickets to route or prioritize them which makes it inefficient
Your tickets are tagged manually by agents or users, making your data sometimes unreliable
A low percentage of your tickets have data making it hard to understand why your customers are contacting you
A ticket backlog that is difficult to resolve
You have urgent / legal cases you need to identify and solve in priority
A lot of time is invested in maintaining your tags as your business evolves
Updating your numerous triggers/automations is a challenge
You want to reduce your tickets by improving your product
Building the initial tagging model for automations or launching a chatbot