Lang.ai

Lang for CX

Lang.ai platform, integration to your tools and who uses Lang.ai

What is Lang.ai?

The free-text Lang analyzes for smart tagging

What types of text does Lang analyze in Zendesk?

The definition and permissions for each Lang.ai user role

What are the Lang.ai User Roles?

Automated smart tags to structure each support ticket

How does Lang.ai work?

What are the benefits of automatically tagging your data?

Make your organization more efficient by automatically tagging your data

What are Activity Peaks and how does it work

Activity Peaks

Start using Lang.ai

Using Pins to Organize Projects

How to associate specific projects to different teams

Using Teams to Organize Projects

Using Metadata in Lang.ai

How to re-use tags across projects for speed and consistency

Creating and using global projects

How to start from your historical data and take advantage of your tagging

Creating projects and uploading datasets

Create a project based on your Zendesk tickets

Connecting with Zendesk Support

Create a project based on your Salesforce cases

Connecting with Salesforce Service Cloud

Understand what is a stopword and how they can be used

How do stopwords work?

Frequently Answered Questions about datasets

Datasets FAQ

Importing your data

How to use automations for real-time tagging

Using Automations

Tags are a flexible tool to categorize data and create automations

Using Tags

Using Draft Tags

Remove the topics that are not relevant for you

Filtering irrelevant topics

Building tags with Prompts

Building smart tags

Using Tags for any data in real time

Technical details of our API to classify any data in real time

Using the API

Tagging real-time data

Sharing the Dashboard

Creating a Custom Dashboard

A way to visualize tagged data with your own KPIs

Getting started with Dashboards

Dashboards

Resetting Passwords

Start using OneLogin to login securely into Lang.ai

OneLogin SSO Configuration Guide

Start using Okta to login securely into Lang.ai

Okta SSO Configuration Guide

Start using Google to login securely into Lang.ai

Google Workspace SSO Configuration Guide

Authentication and SSO

Understanding the Classifier

Understanding your data

Discover

Features

Building your first tag

Build a tag by making a replica of an existing manual tag

Replicating a tag in Lang.ai

Look for tags navigating Lang initial discovery

Building your tags from scratch

Build a tag based on the specific Intent you have in mind

Building a tag based on a topic

Use AND and BUT to combine Intents and to make your tags more precise

Using logical rules to build tags

Build your first tags

Why and how to set up the Zendesk Support integration

Zendesk Support Integration

It takes less that two minutes to connect it

Adding the Zendesk Support integration

Create your project based on your support tickets

Importing your Zendesk tickets

Enable a whole set of automations by tagging your tickets

Tagging new tickets in real-time directly in Zendesk

How to tell if a ticket was modified by Lang.ai

How are Zendesk tickets updated?

Getting Started with Zendesk Support

Why should you integrate Lang.ai with Zendesk?

Personalization that doesn't require technical knowledge

What makes Lang.ai easy to use and different?

What are the customer support problems that Lang.ai solves?

How to connect to another platform

Why Lang.ai and Zendesk?

How to set up the Salesforce Service Cloud integration

Salesforce Integration

It takes less than two minutes to connect Salesforce Service Cloud to Lang.ai

Connecting the Salesforce Service Cloud integration

Importing your Salesforce cases

Enable a whole set of automations by tagging your cases

Tagging new cases in real-time directly in Salesforce

How are Salesforce cases updated?

 Getting Started with Salesforce

Enabling Open AI Features

Technology

How are you able to generalize language?

Does the algorithm learn? Can it be trained?

What’s the difference against supervised approaches?

What’s the difference with topic modeling unsupervised approaches?

What are your precision & recall metrics

Do you use any external knowledge?

How do you create a classifier? Is it real time?

Is it 100% unsupervised?

Concept Induction

Can I add stopwords?

Understand what Intents are and how they are generated

Intents

Concepts

How can the technology be language-agnostic?

Are you able merge Intents from different languages?

Do you provide sentiment classification?

Which industries does the algorithm work with?

Languages and other features

Our Commitment to Security and Transparency

Security Standards

Multi-Factor Authentication

Where to find our pricing, terms and privacy policies.

Pricing, security, privacy, TOS and Enterprise requirements

How does Lang.ai pricing work?

What are Lang.ai's terms of service?

Pricing and TOS

What is Lang.ai's privacy policy?

Can I delete my data?

Where is the data stored?

Privacy

What it is and how you can start using it

Getting started with Lang.ai Enterprise

Deploy Lang.ai in your private environment

Enterprise Installation Guide

How Lang.ai Supports Enterprise Businesses

List of Sub-processors used to provide our services.

GDPR - List of Sub-processors

GDPR

About Lang.ai

What are your precision & recall metrics?

How it Works

Using Lang for CX

Understanding the Review Tab

Getting Started

Creating a Project

Building Tags Using Keywords

Increasing Tag Coverage

Troubleshooting Tags

Tags: Using, Building, & Editing

Integrations & Features

Integrating with Other Platforms

Pricing, Enterprise Setup, & TOS

Supporting Enterprise Businesses

FAQs

What's New

Request a Demo

Contact Support

Get in Touch

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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