helps customer supports solve the following cases:

  • Your agents are manually reading tickets to route or prioritize them which makes it inefficient
  • Your tickets are tagged manually by agents or users, making your data sometimes unreliable
  • A low percentage of your tickets have data making it hard to understand why your customers are contacting you
  • A ticket backlog that is difficult to resolve
  • You have urgent / legal cases you need to identify and solve in priority
  • A lot of time is invested in maintaining your tags as your business evolves
  • Updating your numerous triggers/automations is a challenge
  • You want to reduce your tickets by improving your product
  • Building the initial tagging model for automations or launching a chatbot
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