Lang.ai is a platform that helps you structure your text data in a customer service or call center process so that you can focus on building a scalable, robust and reliable workflow. It also enables support teams to create data-driven automations.
How is Lang.ai connected to your current tools?
Lang.ai integrates to your current platforms in order to automatically tag each ticket or call you get. We currently have a Zendesk Support integration for customer service users.
Who uses Lang.ai?
Our platform is being used by customer service and call center operators that believe that they can make their organization more reliable and efficient as:
- They are missing arising topics as they evolve or launch new products
- They cannot manage their volume of interactions without the proper structure (from 1000/month to millions of tickets/calls)