Once you have successfully added the Zendesk integration, you can start your classifier directly from Zendesk or manually upload a dataset.
To create a classifier using Zendesk data you need to prepare a Zendesk query. The query can include all your open tickets or any specific subset of tickets that match a specific tag.
Prepare your query
You can copy your query from your Zendesk account. Go to Tickets > Search.
There enter the tickets criteria you want to use in your classifier. Copy the Zendesk query and paste it.
An example query may be: "status:open tags:technical_problem".
Once you have imported your tickets it will take between 5minutes and an hour to be processed before it suggests you tags that you can use for automated tagging. You can see how you can start using tags in Lang.ai in this article.