It takes less than two minutes to connect Zendesk to Lang.ai. Please follow these steps:
1. Log into your Lang.ai account as an admin user
2. Go to Admin > Integrations and click on "Add Integration"
3. If you are changing the Zendesk Support Integration, go to Admin > Integrations and click on "Change Configuration"
4. Enter the connection details
Note you will need to have a user with admin permissions in Zendesk in order to generate the required API token.
You can generate a Zendesk API token in Admin Center > Apps and Integrations > Zendesk API > Add API token. This token will be used to retrieve your Zendesk tickets when creating a classifier.
And that's it, you are ready to create your first project by importing your tickets. Please make sure to notify the Platform Success team once the integration has been added or changed.
For more information, click on "learn more".