Building your first tag

Ways to build your first tag in

Updated over a week ago

When you want to start building your tags in system, you may not know where to start. It's normal, your conversations and tickets are complex, and you're starting from scratch.

The goal of this article is to help you in the process of building those first tags.

You may be in one of these situations:

1. Replicating an existing tag you are already using
In this case, you've pulled your information into, and you have a field (metadata) with tags you've been using in the past. These tags may have been manually set by agents that have been tagging in Salesforce, Zendesk, or another system.

Our Zendesk integration already allows you to replicate your tags automatically, but

we also have a few tips in case you want to do it manually for some of them. Click here to read more

2. Looking for something: a intent or topic
In this case, you are looking for something specific like "refund", and you want to build a tag around it, including what Lang has found related to this intent or topic. Click here to read more

3. Starting from scratch to see most frequent intents
In this case, you have no idea of where to start with, and you want to look at results to get some ideas of potential tags. Click here to read more

Of course, the three cases are not mutually exclusive, and you can benefit from them to build a comprehensive set of tags that helps you classify all your data to build automations on top of them.

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