When you want to start building your tags in Lang.ai system, you may not know where to start. It's normal, your conversations and tickets are complex, and you're starting from scratch. The goal of this article is to help you in the process of building those first tags. You may be in one of these situations
- Replicating an existing tag you are already using
In this case, you've pulled your information into Lang.ai, and you have a field (metadata) with tags you've been using in the past. These tags may have been manually set by agents that have been tagging in Zendesk or another system. Lang.ai is going to help you replicate this tag by looking at concepts that should be included. Click here to read more
- Looking for something: a concept or topic
In this case, you are looking for something specific like "refund", and you want to build a tag around it, including what Lang has found related to this concept or topic. Click here to read more
- Starting from scratch to see most frequent concepts
In this case, you have no idea of where to start with, and you want to look at Lang.ai results to get some ideas of potential tags. Click here to read more
Of course, the three cases are not mutually exclusive, and you can benefit from them to build a comprehensive set of tags that helps you classify all your data to build automations on top of them.